Shipping FAQ: frequently asked questions

For safety and legal reasons, the following are not carried:

• sprays, antiseptics, cleaning products and perfumes
• alcoholic drinks to countries outside the European Union, the United Kingdom and the USA — to these, alcohol is allowed
• batteries
• tobacco; medicines, except for shipments from and to European Union countries with a pharmacist’s document
• money, bonds and important documents (e.g. wills)
• precious jewellery to countries outside the European Union
• matches, gas canisters, lamp oil, fireworks and ammunition
• ammonia, acetone, nail varnish, lighters, poisons, propane cylinders, solvents, insecticides, herbicides and fertilisers
• narcotics and psychotropic substances
• power banks
• knives, sharp objects and weapons
• human remains and urns
• counterfeit, stolen or illegal products, as well as pornographic material

Glass items are carried only when suitably packed in a wooden crate, either by you or by us, once you have let us know.

It depends on the method of transport. By air, the shipment is delivered to the recipient’s door. By sea it takes considerably longer, and the recipient collects it from the nearest customs office. Sea transport is available only for private shipments. You see the delivery date together with the price in the cost calculator, or we tell you with the quote.

It depends on the service you choose (economy or express), and on the country and city of delivery. You see the delivery date together with the price in the cost calculator.

• Transport: from your premises or from our nearest office to the nearest customs office in the destination city.
• Insurance: every shipment has basic insurance, with extra cover for valuable items. For commercial cargo, household goods or high-value items such as antiques, the extra cover is agreed after consultation with our insurance adviser.
• Packing: for olive oil tins we have special packaging, also suitable for cheese, honey and other food, books, clothes and personal items. For removals we pack with bubble wrap, stretch film and whatever else is needed.

Transport from your address to the recipient’s address and the basic insurance of the shipment, with no other charges. For valuable items you can ask for extra cover. For the Canary Islands, any local customs clearance charges are set by the authorities and paid by the recipient.

It depends on the size of the tin. The olive oil tins usually available hold about 3, 5, 10 or 17 litres. Confirm the size of yours before you calculate the cost. See olive oil transport in detail.

Yes. The sender fills in the order and the recipient pays with one of the payment methods before loading, because all shipments are prepaid.

From any city in Greece, every day. All shipments abroad go through our two distribution centres, in Athens and Thessaloniki, and leave from there by road or by air for every country. Shipments by sea leave from the Athens distribution centre, through the port of Piraeus.

To more than 100 countries, through our network of partners. See international transport or check your destination in the cost calculator.

You see the exact amount in the cost calculator by entering the destination, weight and dimensions. For pallets and large loads, ask for a quote.

With the shipment number you can see where it is on the shipment status page, or you call us and we let you know.

Athens, +30 210 34 24 808: domestic transport Monday – Friday, 08:00 – 17:00 · international transport Monday – Friday, 09:00 – 16:00. Kalamata, +30 27210 22266: Monday – Saturday, 08:00 – 17:00.