Privacy policy
What data Spourgitis collects, why it needs it, who receives it, how long it is kept and what your rights are.
Last updated: 6 November 2026
Protecting your personal data is part of the trust you show us when you give us a shipment. This policy follows the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Greek Law 4624/2019.
1. Who we are
The data controller is SPOURGITIS TRANS SINGLE MEMBER P.C. (“Spourgitis Transport”), registered at 186 Athinon Avenue, 24100 Kalamata, Greece, VAT no. 801990992, Kalamata Tax Office, General Commercial Registry no. 167721245000.
- Phone: +30 210 34 24 808
- Email: info@spourgitis.gr
For any personal data matter, contact Dimitrios Spourgitis at dimitris@spourgitis.com.
2. What data we collect
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| Category | What it includes | Source |
|---|---|---|
| Sender details | full name or company name, pickup address, phone, email; for businesses, VAT number and company name; for commercial shipments outside the EU, EORI number | you |
| Recipient details | full name, delivery address, phone, email | the sender |
| Shipment details | contents, value, weight, dimensions, customs documents (invoice, packing list, household goods paperwork) | the sender |
| Payment details | payment method, amount, date and result of the transaction; a photo of the deposit slip if you pay by bank transfer | you and the payment provider |
| Communication | whatever you write or tell us by email, phone, form or live chat, and your answer to “How did you find us?” | you |
| Email preference | whether you have said you do not want email updates | you |
| Website browsing | IP address, device and browser type, pages you visited and how you used them | automatically, as set out in the Cookie policy |
Your card details are processed directly by the payment provider on its own page and never reach us.
If you give us details of another person, such as the recipient, let them know that we need them for transport, customs clearance and delivery.
3. Purpose and legal basis
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| Purpose | Legal basis |
|---|---|
| Quote, booking, pickup, transport, customs clearance and delivery of the shipment; updates on its progress | performance of a contract or pre-contractual steps you requested (Article 6(1)(b) GDPR) |
| Issuing invoices and receipts, accounting and tax records, customs obligations | legal obligation (Article 6(1)(c)) |
| Handling claims and compensation, answering questions, security of the website and our systems | legitimate interest (Article 6(1)(f)) |
| Email updates about similar services, to people who have already shipped with us | Article 11(3) of Greek Law 3471/2006 and legitimate interest (Article 6(1)(f)) |
| Traffic statistics, advertising measurement, live chat and the Google review invitation | consent (Article 6(1)(a)), which you can withdraw at any time |
We do not take decisions with legal effects on you based solely on automated processing.
4. Email updates
If you have already shipped with us, we may send you emails about similar services of ours. You can refuse them free of charge: with the “I don’t want to receive email updates” box on our forms, with the link in each such message, or by writing to dimitris@spourgitis.com. Refusing does not affect your shipment.
5. Who receives the data
We share only what each party needs for its role, and we do not sell personal data. Recipients are:
- Transport and courier partners (FedEx, DHL) and agents in the destination country, for transport and delivery.
- Customs authorities and customs brokers, when the shipment passes through customs.
- Payment providers (Viva, PayPal), to carry out the payment.
- Our staff and external partners for marketing, technical support and security, as well as the providers hosting our website and systems, on our behalf.
- Accountant and legal advisers, where needed.
- Public authorities, when the law requires it.
- Google, Meta, LinkedIn, Mouseflow, Ahrefs and LiveChat, only if you consent to the relevant cookies. The email and phone number of the order reach Google in encrypted form for advertising measurement, only with your consent.
6. Transfers outside the European Union
When your shipment goes to a country outside the European Economic Area, the details of the sender, the recipient and the shipment are transferred to that country because transport and customs clearance require them (Article 49(1)(b) and (c) GDPR). For measurement tools, transfers to the USA rely on the EU–US Data Privacy Framework or the European Commission’s standard contractual clauses.
7. How long we keep the data
- Shipments and invoices: for as long as tax and customs law requires.
- Claims and compensation: until the claim is closed and its limitation period has passed.
- Requests and communication that did not lead to a shipment: for as long as we need to answer and follow up your request.
- Refusal of email updates: for as long as needed to respect your choice.
- Cookies: as set out in the Cookie policy.
After that, the data is deleted or anonymised.
8. Your rights
You have the right to:
- access your data,
- rectify inaccurate or incomplete data,
- erase it, when there is no longer a reason to keep it,
- restrict processing,
- portability, meaning you receive it in a structured format,
- object to processing based on legitimate interest,
- withdraw consent at any time, without affecting processing carried out before.
Write to us at dimitris@spourgitis.com. We reply within one month. You may also lodge a complaint with the Hellenic Data Protection Authority (1–3 Kifisias Avenue, 115 23 Athens, www.dpa.gr).
9. Security
The website runs over an encrypted connection (HTTPS), and shipment data is accessible only to those who need it for their work.
10. Minors
Our services are intended for adults. We do not knowingly collect data from children under 15.
11. Changes
When this policy changes, the new version is published here with its date.
Do you have a question about your data?
Write to us at dimitris@spourgitis.com or call us.