Customer service

Track your shipment: where is my parcel?

Enter your consignment number to see the status of your shipment and its route, from pickup to the recipient's door.

Would you rather speak to a real person? +30 210 34 24 808

Where do I find my consignment number?

You receive the consignment number when you book your shipment with us: it is in your confirmation email or on your shipment receipt. If someone else is sending to you, ask the sender for it.

What does each shipment status mean?

  • Awaiting pickupthe shipment is booked and waiting for us to collect it from your address
  • In transitthe shipment is on its way. The list shows every stage with date and time
  • Customsfor countries outside the European Union, the shipment goes through customs clearance before it continues
  • Deliveredthe shipment has reached the recipient

Is your parcel from another company?

This page shows shipments sent through Spourgitis. If you are waiting for a parcel from an online shop or another courier, you will find the code and the page to follow it in the sender’s email. And the next time you send something yourself, see the cost online.

Frequently asked questions

Why can't my code be found?

Check that you typed it correctly, without spaces. If the shipment has only just been booked, the code may appear after pickup. If it still cannot be found, call us on +30 210 34 24 808.

Can I find out when it will be delivered?

The route shows every stage of the shipment. For the delivery day in your own area, give us a call and we will tell you.

Can I track a shipment from abroad to Greece?

Yes. It works in both directions, with the consignment number of the shipment.

My shipment is delayed. What should I do?

Call us on +30 210 34 24 808 with your consignment number. We check the shipment and tell you what is happening.

Need help with your shipment?

Call us with your consignment number — a real person answers.