Product delivery policy
How shipments abroad are delivered, and what applies if, after pickup, the weight or the dimensions of the parcels differ from those declared.
Shipments abroad are delivered to the home address, at the kerbside, during standard hours 10.00 – 17.00, excluding weekends and public holidays. If the recipient is absent or unable to receive it, the shipment is held at our partners’ warehouse for up to 5 days and is then returned to the sender, at the sender’s expense. Full details in the terms of carriage.
After the parcels are picked up, they are measured for volume by machines, without human intervention.
If a difference arises in either the dimensions or the kilos, we send you the difference in writing, by email, and we reserve the right to demand from the person who ordered the shipment, that is, the person who paid for it, payment of the difference in the transport cost up to 20 days from the delivery of the shipment to the recipient.
Failure to pay will result in debt recovery proceedings being initiated, with any related cost being the responsibility of the person who ordered the shipment.
Declare weight and dimensions correctly
Weigh and measure your parcels before you calculate the cost, to avoid differences after the volume measurement.