Return policy: how to return an online purchase
Did the parcel arrive damaged, does it not match the description, or have you simply changed your mind? With this guide you organise the return step by step, and book it online in a few clicks.
What should you check before sending a return?
The seller's returns policy
Check the reasons for which a return is accepted, the time within which it must be made and who pays the shipping costs: the seller or the buyer.
Packing the item
Follow the packing tips, remove the old labels from the original box and make sure the items are secure and well protected.
Prohibited or restricted items
The courier may refuse to collect or deliver parcels containing prohibited or restricted items, especially when the shipment is arranged by a private individual.
How do you pack a return parcel properly?
- Protect the item— with bubble wrap or other materials.
- Use the original packaging— where possible.
- Fill the gaps— place the products in a cardboard box and fill the remaining space.
- Seal it well— and remove all the old labels.
More in our packing tips.
How do you return a parcel without a return label?
If you do not have a ready-made label, you can create and print a label yourself, or send it to someone else to print it.
How does a return with Spourgitis work?
Agree with the seller
Agree on the delivery address and on who pays for the shipment.
Packing
Pack the item properly and remove the old labels if you are using the original packaging.
Weight and dimensions
Weigh and measure the parcel.
Book online
Book the shipment online in a few minutes.
Hand-over and shipment status
Hand the parcel to the courier and follow your return on the shipment status page.
Do you run an online shop? Contact us about shipping for online shops, with pickup from your business for every order. To change or cancel one of our own services, see the returns and cancellations policy.
Is your return parcel ready?
See the cost and book the shipment online.