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How to return an online purchase?

Returning an online product doesn’t have to be complicated. With this guide, you’ll find everything you need to know about organizing a return, step by step. There are a number of reasons why you might need to return a package — it might have arrived damaged, it might not match the description, or you might simply have changed your mind.

With Spourgitis Transport, returning a package is simple and fast. You can easily book a return shipment with just a few clicks. Visit our dedicated pages to learn more about the return policies for each sales platform and discover how to return your online purchases without hassle.

Do you have an e-shop?

Do you manage an online store and want to offer return services to your customers? Check out our page for professional solutions.

📦 Before sending

✅ Seller's return policy

Understand the seller’s return policy, including:

  • The reasons why a return is accepted
  • The timeframe for returns
  • Who pays for shipping costs — the seller or the buyer

✅ Packaging of the item

  • Follow our packing guides for safe shipping
  • If you are using the original box, remove all old labels
  • Make sure the items are secure and well protected

❌ Prohibited or restricted items

The courier may refuse to collect or deliver packages containing prohibited or restricted items, especially if the shipment has been organized by an individual and not by an authorized company.

📬 How to properly pack the return package?

  • Protect the item with bubble wrap or other materials
  • If possible, use the original packaging
  • Place the products in a cardboard box and fill in the gaps
  • Seal the box tightly and remove all old labels

🔖 How to return a package without a return label?

If you don’t have a ready-made label, you have the following option:

You can create and print a label yourself or send it to someone else to print.

🚚 Return process with Spourgitis

  1. Agree with the sender on the delivery address and who pays for the shipping
  2. Pack the item properly
  3. Remove old labels if you are returning the package in the original packaging
  4. Measure the weight and dimensions of the package
  5. Close the shipment online in a few minutes
  6. Hand over the package to the courier and track the return via the Spourgitis tracking tool